Privacy Policy

Your privacy matters. This page explains what we collect, why, and how you can control it.

Aesthetics & Radio Frequency   -   Laser Hair Removal   -   Advanced Facials & Skin Care   -   Zen Skin   -   JS Laser and Cryotherapy   -   Beauty by Millicent   -   Brows, Lashes and Nails   -   Cryotherapy - Skintag Removal   -   Professional Skin Analysis   -   Aesthetics & Radio Frequency   -   Laser Hair Removal   -   Advanced Facials & Skin Care   -   Zen Skin   -   JS Laser and Cryotherapy   -   Beauty by Millicent   -   Brows, Lashes and Nails   -   Cryotherapy - Skintag Removal   -   Professional Skin Analysis   -  

The Garden Clinic

Privacy Policy

Last updated: 13 September 2025

This Privacy Policy explains how The Garden Clinic (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website thegardenclinic.co.uk, contact us, or book an appointment.

1) Who we are

The Garden Clinic, 10 Grendon Garden, Middleton St George, Darlington, DL2 1HS, United Kingdom.
Email: enquiries@thegarden-clinic.co.uk

2) What data we collect

  • Contact details (e.g., name, email address, phone number) when you get in touch or book.
  • Appointment information (e.g., service selected, preferred date/time, practitioner).
  • Communication content (messages you send via our forms or email).
  • Marketing preferences (your choice to receive updates and offers).
  • Technical data (IP address, device, pages viewed, and cookies as described below).

3) How we collect your data

  • Directly from you via our contact forms and email.
  • When you book through embedded third-party booking tools.
  • Automatically via cookies and similar technologies when you browse our site.

4) Why we use your data (lawful bases)

  • To provide services and manage appointments (contract/legitimate interests).
  • To respond to enquiries (legitimate interests).
  • To send optional marketing (consent; you can withdraw at any time).
  • To keep our site secure and improve performance (legitimate interests).
  • To meet legal/regulatory obligations (legal obligation).

5) Cookies

We use essential cookies to make the site work and may use optional analytics/functional cookies to improve your experience. You can manage non-essential cookies via our cookie banner or your browser settings. For more detail or to change your choice, revisit the site in a private window and adjust preferences in the banner if shown.

6) Booking, payments & integrations

We may embed or link to third-party services (for example, online booking widgets and maps). When you interact with these services, the third party may collect data directly from you in accordance with their own privacy policy. We recommend reviewing any provider’s privacy policy presented in or linked from their widget/iframe.

7) How we share your data

  • Service providers who host our website, operate booking tools, send emails, or provide security/analytics.
  • Legal & compliance when required by law or to protect our rights, users, and systems.
  • We do not sell your personal data.

8) International transfers

Where our providers store data outside the UK/EEA, we rely on appropriate safeguards (e.g., adequacy decisions or Standard Contractual Clauses).

9) How long we keep your data

We keep personal data only as long as necessary for the purposes described above, including to comply with legal, accounting, or reporting requirements. Retention periods vary by record type and context (e.g., enquiry emails vs. appointment history).

10) Your rights

You have rights over your personal data, including to:

  • Access a copy of your data;
  • Correct inaccurate or incomplete information;
  • Delete certain data (“right to erasure”);
  • Restrict or object to processing in some cases;
  • Withdraw consent where processing is based on consent;
  • Port data to another provider where applicable.

To exercise these rights, contact us at enquiries@thegarden-clinic.co.uk. We may need to verify your identity before acting on a request.

11) Marketing

We send marketing only if you have opted in, or where permitted by law. You can unsubscribe at any time via the link in our emails or by contacting us.

12) Security

We use technical and organisational measures appropriate to the risk to protect personal data. No method of transmission or storage is 100% secure, but we continually improve our safeguards.

13) Children

Our services are intended for adults. If you believe a child has provided us with personal data, please contact us so we can delete it.

14) Complaints

If you have concerns about our use of your data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO). See ico.org.uk for details.

15) Changes to this policy

We may update this notice from time to time. We will post any changes on this page with a new “Last updated” date.

Contact

The Garden Clinic
10 Grendon Garden, Middleton St George, Darlington, DL2 1HS, United Kingdom
Email: enquiries@thegarden-clinic.co.uk